Cancellation Policy

Who operates BookaJob

BookaJob is operated by Christopher Laidlaw, a sole trader in Australia (ABN 73 534 083 065), registered for GST, trading under the marketplace name BookaJob. BookaJob is not a separate company.

You can contact the operator through BookaJob support at bookajobsupport@bookajob.au or by sending a support request through the app.

Before payment

Either side can cancel a job before it is paid with no fee. A job that expires without being booked is not a cancellation and has no fee.

After a booking is confirmed

A cancellation fee of 5% of the accepted job price (shown before you confirm) applies to whoever cancels a confirmed booking.

If the customer cancels: the BookaJob booking fee and the cancellation fee are kept, and the rest of the job price is refunded.

If the contractor cancels: the customer is refunded in full, the contractor receives no payout for the job and owes the cancellation fee. New offers may be paused until it is paid.

You must confirm you understand the fee before cancelling. One party can't assign their cancellation fee to the other.

BookaJob is registered for GST, and BookaJob's cancellation and booking fees include GST where it applies.

Mutual cancellation

If both parties agree to cancel, no cancellation fee applies to either party. Refunds are reviewed by BookaJob.

Exceptions

BookaJob may review, reduce, waive or refund a cancellation fee in cases such as emergencies, safety issues, platform errors, fraud or duplicate bookings. Contractor Performance Scores are only affected after a cancellation is confirmed.

No-shows

Customers can report a provider who doesn't attend after the scheduled time. Reports are reviewed before any fee, refund or payout decision.